The work
Most organizations don’t have a language for what’s wrong. They have symptoms: slow decisions, repeated misalignments, systems that work on paper and fail in practice. The job is to make the invisible legible. The actual workflows, the unspoken constraints, the gap between what leadership believes is happening and what users experience. And to turn that into intelligence that moves people to act.
Research and design, end to end.
The full research arc, from generative discovery and contextual inquiry in the field to evaluative usability studies that catch critical failures before launch, plus the design work: prototypes, interaction patterns, and systems that give research a surface to test against. Findings built to land: visually rigorous, scannable, structured to work as decision tools, not just documentation.
Built to last and scale.
Research and design practices built or strengthened for teams without dedicated HCD capacity, in environments where the stakes are real and there’s no time to wait for infrastructure to catch up. Documentation, frameworks, and trained teams that hold up after the engagement ends. Every organization I leave is better documented, more operationally coherent, and more resilient than I found it.
Collaborative by default. Autonomous when needed.
I work in environments where complexity is the point. IP and trademark law, federal health systems, legal compliance, financial services. I’ve spent much of my career as the only designer in the room. Not because the work was simple, but because genuine depth across research, design, and visual communications means one person can hold what usually takes a team. I collaborate well when the team exists. When it doesn’t, nothing stops.
Past clients include
